cPanel, WHM, Webmail, WebDAV and CalDAV Unavailable

Incident Report for catalyst2 Service Status

Resolved

This incident has been resolved.
Posted May 20, 2026 - 13:16 UTC

Update

We are continuing to monitor for any further issues.
Posted May 20, 2026 - 13:16 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 30, 2026 - 16:38 UTC

Update

As all cPanel services are now available, we are closing this service-unavailable incident.
Posted Apr 30, 2026 - 13:59 UTC

Monitoring

We have completed our internal checks and are monitoring this closely, cPanel access has been restored. Again apologies for the inconvenience caused.
Posted Apr 29, 2026 - 13:52 UTC

Update

We have installed the cPanel provided patch for this issue, and are continuing to monitor before opening cPanel access again, we apologise for the restrictions and will update this page when we have further information.
Posted Apr 29, 2026 - 11:03 UTC

Identified

cPanel have released an update to address this issue and it is being applied. We will maintain restricted access until the morning of Wednesday 29th to allow full evaluation and application of the corrective update.
Posted Apr 28, 2026 - 23:36 UTC

Investigating

We have been notified by cPanel about an emerging security issue related to cPanel sofware.

As a result we have taken mitigating steps to disable cPanel, WHM, Webmail, WebDAV and CalDAV globally until more information is available.

We appreciate your understanding whilst this is fully investigated.
Posted Apr 28, 2026 - 20:53 UTC
This incident affected: Dedicated Servers and Shared Hosting.